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If you have a return you must follow the below return procedure.
You must request an RMA number with in 10 days of the shipping date.
All items must have all paper work and anything else that was shipped with the item.
We will not process partial returns.
You must include your name, product name and a valid reason for the return.
Valid Return Reasons, Pretty Simple.

* Item is broken and does not work upon receipt.
* Item is missing parts or pieces to it upon receipt.
* A valid return must be a good honest reason for the return of the item.

Non Valid Return Reasons.

* Don't like the item.
* Was not what I thought it was going to be.
* I don't need the item now.
* I don't want the item.

Items that can not be returned.

* Swimsuits, Lingerie, Undergraments
* Footwear, due to health reasons.
* Body Jewelry
* Sports Collectibles
* Perfumes and Fragrences
* Ink Cartridges
* Medical Items
* Memory Foam Mattresses that have been opened or taken out of their plastic wrap
* CD, DVD, VHS media, software, video games and cassette tapes
* Any specially labeled designer apparel, handbags and accessories that have had the security tag removed
* Cigars, perishable items, wines, chocolates, flowers etc.
* Large items that require special handling can only be returned if defective, no exceptions.
* Items shipped to a APO/FPO address.
* If you have any questions or concerns about an item and the return policy please ask us first before you buy.

Returns for other than damage or missing parts will incur a 15% re-stocking fee or $6.00 which ever is greater.

If you paid by credit card your credit card will be credit back. No exceptions. Any exchanges will be exchanged out and a new item will be sent.
Last Updated: 21 Apr 2009 18:36:31 PDT home  |  about  |  terms  |  contact
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